Seamless Migration Tailored to Scale!

Transition to Intercom effortlessly with Sabel. We deliver cost-effective, comprehensive ticket migration solutions that drive efficiency, savings, and long-term customer retention.

Why Migrate to Intercom?

At Sabel Customer Success Solutions, we understand that transitioning from platforms like Zendesk, Zoho Desk, Freshdesk, Livechat, or HelpScout to Intercom can feel overwhelming. '

But migration doesn’t have to be complex. With our proven process, backed by our collaboration with HuddleCo, we help businesses migrate seamlessly to Intercom, ensuring that you can focus on what really matters—delivering greater customer value.

The Process

Intercom Setup

• Set up users, teams, and roles within Intercom.

• Configure inboxes, workflows, and routing rules.

• Design and implement a Knowledge Base, if needed.

Mapping from Previous Tool to Intercom

• Identify what data needs to be migrated (tickets, users, conversations, etc.).

• Map fields from the old system (e.g., ticket status, priority, tags) to corresponding fields in Intercom.

• Consider custom attributes and tags that may need to be replicated or modified in Intercom.

Export Scripting

• Write or configure scripts to export tickets, user information, tags, and metadata from the old system.

• Handle large datasets efficiently, ensuring no data is missed.

• Validate the integrity of the exported data (i.e., correct formatting and completeness).

Import Scripting

• Develop import scripts that format the exported data into Intercom’s data model.

• Use Intercom’s APIs to automate the import of tickets, user profiles, and conversation history.

• Handle potential data conflicts, such as duplicate users or invalid ticket statuses.

Batch Testing

• Run a test import of a batch of data, such as a limited number of tickets or users.

• Verify that data appears correctly in Intercom (e.g., ticket details, tags, conversation history).

• Identify and fix any issues such as missing fields, incorrect mapping, or data corruption.

Initial Run

• Execute the full import for historical data, including all tickets, tags, users, and conversations.

• Monitor the import process for errors or bottlenecks, such as API rate limits or unexpected data formats.

• Perform spot checks to ensure data integrity and correct mapping across Intercom.

Delta Run

• Identify and export any new or updated tickets or user profiles created after the initial run.

• Import this additional data into Intercom, ensuring there are no duplicates or overwrites of existing records.

• Sync data between systems to ensure consistency.

Switch Over / Launch

• Train support staff on using Intercom (if not already done during earlier stages).

• Announce the migration to customers if needed, explaining any new processes or improvements.

• Monitor performance closely to identify any issues or gaps in workflows, tagging, or automation.

Migration Pricing

Simple.

No extra fees—everything you need, built-in.

Clear ticket range based pricing. No per ticket charge

Ticket Volume

0 → 50,000

50,001 → 100,000

100,001 → 500,000

500,001 → 1,000,000

1,000,000 → 1,500,000

Investment (USD)

$960

$1,624

$3,095

$3,692

$4,789

Features Included

All features included with every migration - No hidden charges.

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