Transforming Customer Journeys with Intercom Excellence

At Sabel Customer Success Solutions, we don’t just implement Intercom – we design customer experiences that drive loyalty and growth. With a focus on understanding your business needs, we've helped global brands to map customer journeys and deliver personalised communication solutions that delight users at every touchpoint

How We Work

At Sabel Customer Success Solutions, we are proud to have helped some of the world's leading brands like Shippit, Multiplier, Liven, and Singlestore to create exceptional customer experiences.

Our team brings a wealth of expertise and a customer-first mindset, ensuring that your product’s user journey is smooth, engaging, and perfectly aligned with your business goals.

Meet the Team

Richard Le Bas - Director

Richard is the technical mind behind Intercom configurations and a migration guru. His expertise ensures that every Intercom setup is seamless, efficient, and tailored to the specific needs of each business, making him an invaluable asset to the team and your success.

Chris Singh - Senior Consultant

Chris is a seasoned professional with over 10 years of experience in customer service and management. As the former L1 Service Desk Manager for an international ASX company, he led a team of over 20 staff, providing multilingual support. For the past 5 years, Chris has been a Customer Success Consultant, helping businesses structure their L1 support services to deliver best-in-class self-service and ensure efficient, high-quality customer support.

Fernanda Santana - Project and Intercom Consultant

Fernanda ensures every project runs smoothly, bringing clarity and confidence from start to finish. With extensive knowledge base planning and execution expertise, combined with Customer Success experience and project management skills, she’s the go-to for ensuring seamless results. Plus, she loves to create a Loom to keep communication crystal clear!

Our Focus: Your Customers

At the heart of everything we do is your customers and their journey with your product. We care about the experience your users go through when interacting with your service, and we work tirelessly to improve that experience. We don’t start by showing off what Intercom can do. Instead, we take a step back to deeply understand your business needs, your customers' journeys, and the key milestones they need to achieve with your product.

Our Approach: Structure = Success

Discovery & Understanding

We begin by mapping out your customer journeys and defining your business goals. We focus on the challenges your customers face and the milestones they need to hit to have a seamless experience.

Designing the Experience

With a thorough understanding of your needs, we design communication strategies, customer onboarding processes, retention campaigns, and product tours that align perfectly with your customer experience vision.

Integrating Intercom

Once the customer journey is mapped out, we bring in the best communication tool on the market – Intercom. We leverage Intercom's powerful features to build tailored journeys, automated communication, and customer support that aligns with your goals

Working With Your Developers

Collaboration is key to success. We work closely with your development team to provide them with the insights and information they need to ensure smooth integration. Together, we make sure that Intercom is not just implemented but optimised to serve your business’s needs.

Project Management & Transparency

We manage every project from start to finish, giving you full visibility along the way. Whether it’s weekly updates or real-time project tracking, we ensure you’re always in the loop. This allows us to maintain clear communication and meet deadlines with confidence.

Global Support, Local Expertise

Though we are based in Australia, we work across all time zones, supporting businesses from the West Coast of the US to the Middle East and Asia. We offer global support to ensure your team and customers have what they need, when they need it.