Empowering Your Business with Customised Automation and Proven Strategies for Unmatched Customer Engagement and Growth through the power of AI.
Experience the Difference with Our Intercom Expertise
If you're at the starting line with Intercom and seeking a setup that aligns perfectly with your unique goals, or if you're already on board and aiming to enhance your workspace for peak performance and ROI, our expertise is your advantage. No matter your stage in the Intercom journey, SCSS is here to guide and elevate your experience.
Based in Australia, our team of Intercom experts collaborates with businesses worldwide. We bring a wealth of experience in numerous Intercom implementations, migrations from other platforms like Zendesk, Freshdesk, and Front, and comprehensive optimisations. Our unique approach includes crafting custom integrations with third-party tools, all through the lens of a customer success (CS) mindset.
We stand apart in our field by not just implementing solutions, but by deeply considering your customers, their journeys, and the overall customer experience. This has led us to develop a host of best practices for Intercom use across various industries, ensuring a tailored fit for your specific needs.
8+
Years Experience
1M+
Customers helped
10K+
Coffee's consumed
Our Intercom Services
Customer Success Audits
Our comprehensive Intercom audits identify areas for improvement and untapped opportunities. We provide detailed insights and actionable recommendations to elevate your customer engagement and streamline your support processes.
Training and Onboarding
Empower your team with the knowledge and skills to excel in Intercom. Our tailored training sessions cover everything from basic functionality to advanced features, ensuring your team is proficient and confident in using the platform.
Intercom Implementation
Get a flawless start with our comprehensive Intercom setup services. We ensure your Intercom system is perfectly aligned with your business goals, providing a solid foundation for enhanced customer interactions and streamlined operations.
Intercom Migration
Smoothly transition to Intercom from platforms like Zendesk, Freshdesk, and Front. Our expert migration process guarantees a seamless switch, ensuring data integrity and minimal disruption to your customer service operations.
Intercom Optimisation
Maximise the efficiency and effectiveness of your existing Intercom setup. We analyze and fine-tune your system for optimal performance, enhancing user experience and ensuring your Intercom platform is fully leveraged for your business’s unique needs.
Custom Integrations
Enhance your Intercom experience with bespoke integrations. We specialise in creating custom connections with third-party tools, ensuring a seamless flow of information and a unified approach to your customer success strategy.
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